Player Safety First

Responsible Gaming
at 10tk Bangladesh

At 10tk, we believe that betting and gaming should remain a source of entertainment, not distress. Our responsible gaming framework gives every player in Bangladesh the tools, knowledge, and support to stay in control — always.

21+
Minimum age to play
5 Tools
Player protection features
24/7
Support availability
Our Core Commitments
Strict 21+ Age Enforcement
All accounts are verified for age at registration. No player under 21 may access the platform.
Customisable Deposit Limits
Set daily, weekly, or monthly deposit caps to keep your spending within your personal budget.
Session Time-Out Options
Temporarily pause your account for 24 hours, 7 days, or up to 30 days at any time.
Permanent Self-Exclusion
Permanently close your account if you feel gambling is no longer within your control.
Dedicated Support Team
Our trained support staff are available around the clock to provide guidance and assistance.
21
ONLY

Strictly for Adults Aged 21 and Above

10tk enforces a strict minimum age policy across all services. Every player registering on the platform must be 21 years of age or older. We verify age at the point of registration and may request supporting documents at any time. Any account found to belong to a person under 21 will be immediately closed and all associated funds handled in accordance with our Terms & Conditions. If you are under 21, please do not attempt to register or access this platform.

Protection Tools

Six Ways 10tk Keeps You Safe

Every tool listed below is available to all registered players in Bangladesh free of charge and without requiring justification. Your wellbeing is always the priority.

Deposit Limits

10tk allows you to set a maximum deposit amount on a daily, weekly, or monthly basis. Once you reach your chosen limit, no further deposits will be accepted for that period. Limit reductions take effect immediately; limit increases require a 48-hour cooling-off period to prevent impulsive decisions. You can configure your deposit limits at any time from your account settings or by contacting support at [email protected].

Session Time-Out

A session time-out temporarily suspends access to your 10tk account for a period of your choosing: 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you will not be able to log in, place bets, or make deposits. The time-out cannot be reversed before the chosen period expires. This tool is ideal for players who feel they need a short break to reassess their gaming habits without committing to a longer exclusion.

Self-Exclusion

Self-exclusion is a stronger, longer-term option for players who feel their gambling has become problematic. You can request self-exclusion for a minimum period of six months, one year, two years, or on a permanent basis. Once self-exclusion is active, 10tk will make every effort to prevent you from opening a new account. To activate self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request".

Reality Checks

10tk can send you periodic in-session notifications that remind you how long you have been playing and how much you have wagered in the current session. These reality checks are designed to interrupt auto-pilot behaviour and encourage conscious decision-making. You can set your preferred reality check interval — every 30 minutes, every hour, or every two hours — directly within your account preferences panel.

Activity Statements

Your 10tk account history provides a full, transparent record of all bets placed, deposits made, withdrawals processed, and bonuses used. You can request a detailed activity statement for any date range by contacting [email protected]. Reviewing your activity regularly is one of the most effective ways to understand your gaming habits and identify any patterns that may warrant concern.

24/7 Support Access

Our dedicated responsible gaming support staff are available every day of the week, including public holidays in Bangladesh such as Eid, Victory Day, and Independence Day. Whether you want to activate a tool, ask a confidential question about your gaming habits, or speak to someone who understands, our team is ready. Reach us at [email protected]. All responsible gaming communications are handled with complete confidentiality.

Know the Signs

Warning Signs of Problem Gambling

Gambling becomes a problem when it begins to affect your finances, relationships, mental health, or daily responsibilities. Most people who develop problematic gambling habits do not notice the warning signs until they are already deeply embedded.

10tk encourages all players to regularly reflect on their gaming behaviour. The signs listed here are widely recognised indicators that gambling may be moving from entertainment into harmful territory. If you recognise several of these in yourself or someone you know, we strongly encourage you to use our self-exclusion or time-out tools immediately and to seek professional guidance.

Remember: seeking help is a sign of strength, not weakness. Our support team is available at [email protected] around the clock and will respond to all responsible gaming enquiries with full confidentiality and without judgement.

Common Warning Indicators
  • Spending more money on gambling than you can afford to lose
  • Chasing losses by placing larger or more frequent bets
  • Neglecting work, studies, or family responsibilities to gamble
  • Feeling restless, irritable, or anxious when not gambling
  • Borrowing money or selling possessions to fund gambling
  • Lying to friends or family about the time or money spent gambling
  • Using gambling as a way to escape stress, depression, or anxiety
  • Making repeated unsuccessful attempts to cut back or stop
  • Feeling guilty, ashamed, or secretive about your gambling
  • Gambling with money intended for rent, bills, or essentials
  • Relationships with loved ones suffering due to gambling
  • Thinking about gambling constantly throughout the day
Self-Assessment

Ask Yourself These Questions

This self-assessment is not a diagnostic tool, but it can help you reflect honestly on your relationship with gambling. If you answer "yes" to three or more questions, we recommend activating a time-out or self-exclusion tool immediately and reaching out to our support team.

All self-assessment information you share with 10tk is treated in strict confidence and is used only to provide you with appropriate support and guidance.

1
Have you ever bet more than you could realistically afford to lose in a single session?
2
Have you ever returned to the platform shortly after losing, with the intention of winning back what you lost?
3
Has anyone in your life — a friend, family member, or colleague — expressed concern about your gambling habits?
4
Have you ever felt the need to be secretive about how much time or money you spend on 10tk or any other gambling platform?
5
Have you ever missed a work deadline, school obligation, or important family event because you were gambling?
6
Have you ever tried to stop or reduce your gambling but found it difficult or impossible to do so?
7
Do you ever feel anxious, irritable, or unable to concentrate when you are not able to access your account?
8
Have you ever borrowed money — from a person, a bank, or a digital lending service — specifically to fund gambling activity?
How It Works

Activating Your Responsible Gaming Tools

Each protection tool is available immediately upon request. No waiting periods, no complex processes — your safety takes priority.

Log in to your 10tk account and navigate to the Account Settings section. Under the Responsible Gaming tab, select Deposit Limits. Choose whether you want a daily, weekly, or monthly limit and enter your chosen amount in BDT. The limit takes effect immediately after you confirm. If you wish to lower your limit at a later date, the reduction is applied instantly. If you wish to increase your limit, a mandatory 48-hour review period applies before the higher limit becomes active. You can also contact [email protected] to request a limit change at any time.

To activate a time-out, go to Account Settings and select the Time-Out option under the Responsible Gaming tab. Choose your preferred duration: 24 hours, 48 hours, 7 days, or 30 days. Once confirmed, your account will be suspended immediately and you will be logged out. You will not be able to log back in until the time-out period has fully elapsed. Alternatively, email [email protected] with "Time-Out Request" as the subject and our team will apply the suspension to your account within one hour.

Self-exclusion is a serious, longer-term commitment designed for players who feel their gambling has become harmful. To request self-exclusion, send an email to [email protected] with the subject line "Self-Exclusion Request". In the message, include your registered username and your chosen exclusion period (6 months, 1 year, 2 years, or permanent). Our team will process your request within 24 hours. Once activated, 10tk will take all reasonable steps to prevent you from creating a new account using the same identity. All marketing communications to your registered contact details will also be suspended.

Reality checks are enabled from the Notifications section within your Account Settings. Select "Reality Check Alerts" and choose your preferred interval: every 30 minutes, every 60 minutes, or every 120 minutes. When triggered, a notification will display your current session duration and total amount wagered during that session. You can dismiss the notification and continue playing, or choose to end your session from the same screen. This feature is available on both the desktop platform and mobile browser.

Your activity statement is available from the Transaction History section in your account dashboard. You can filter by date range, transaction type (deposits, withdrawals, bets, bonuses), and game category. For a comprehensive PDF statement covering a custom date range, email [email protected] with "Activity Statement Request" in the subject line, along with your username and the dates you need. Statements are provided free of charge and are typically delivered within 48 hours.
Get Help Now

You Are Never Alone

If you or someone you care about is struggling with gambling-related harm, please reach out. The 10tk support team is trained to handle sensitive responsible gaming conversations with empathy and complete confidentiality. There is no judgement — our goal is simply to help you access the right tools and, where appropriate, point you toward professional external support resources.

We understand that for many players in Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, or beyond — openly discussing gambling problems can feel difficult. Our team is here to listen, not to lecture. Every communication you have with us regarding responsible gaming is kept strictly separate from general account management and is never shared with third parties except as required by law.

Email Support
[email protected]
Plain text — not a clickable link. Copy and paste into your email client. Mention "Responsible Gaming" in your subject line.
Response Times
Within 24 hours — standard queries
Urgent self-exclusion and crisis requests are prioritised and handled within 1 hour. Available 7 days a week, Bangladesh Standard Time (UTC+6).
Confidentiality
100% confidential
All responsible gaming communications are handled with complete discretion and are never shared without your consent.
Play Responsibly

Enjoy 10tk — Safely and Within Your Limits

Armed with the right tools and knowledge, gaming on 10tk can remain a fun and rewarding experience. Explore cricket betting, slots, and casino games — all within a framework designed to keep you in control.

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